We're really sorry to say that we're unable to cancel orders. However orders can be returned via the below methods. By Freepost (UK Only) Simply post the item back to us using the freepost label that came with your parcel. Please ensure you complete the returns note and enclose it with your parcel whilst requesting a certificate of postage at the post office (Please retain this until you have received your refund. When we receive your order we will send an email confirming the refund has been successful and your card will be credited. It can take up to 18 working days for orders to be returned to us via the free postal service. To Store (UK Only) You can return UK deliveries to any standalone store. Just make sure you take the despatch note with you. You will be asked the reason for the return and whether you wish to exchange the product or obtain a refund.